Answers for your questions

We are a UK based brand who are committed to creating beautiful and sustainable products that add colour and fun to people’s lives. Each product is printed to order and somewhere local to you in order to minimise our carbon footprint.

PRODUCTS

Which phone models do you sell cases for?

We sell cases for the following phone brands: Apple iPhone, Samsung Galaxy, Google Pixel, LG and Huawei.

What type of phone cases do you sell?

We sell a range of different cases to suit different tastes and styles - they are: tough, slim, folio wallet and slider wallet.

What is the difference between the phone case types?

Tough Case - A dual layer case for those who prefer added protection. It consists of an impact resistant Polycarbonate outer shell and an inner TPU liner for extra impact resistance. It has clear open ports for connectivity. Printed in matte as standard.

Slim Case -A single shell hard Polycarbonate case for those who like a straightforward, no fuss case. It is slim in form, lightweight and has clear open ports for connectivity. Printed in matt as standard.

Folio Wallet Case -A folio wallet for those who like to carry their bank cards with their phone. The case is a PVC free faux leather case which is printed on the outside. It is fastened using a grey elastic and comes with a grey interior. It has stitched pockets to store cards and cash. It has clear ports for connectivity.

Slider Wallet Case -A sliding case for those who have that special card they always have to carry. This case consists of an inner TPU lining and a hard polycarbonate back plate. Slide up the back plate to reveal a hidden compartment where one bank sized card can be stored. Slide down to reveal a mirror. It is a shock absorbing case and has clear ports for connectivity.

 

Do your cases cover the screen?

The only case that covers the screen of the phone is the Folio wallet case. The rest don't cover the screen of the phone but they have a slightly raised bevel to protect the screen.We also don't provide screen protectors when you order a phone case from us.

How many cards can the wallet case hold?

The folio wallet case can hold between 2-5 bank sized cards. The slider wallet case holds one card comfortably and two at a push.

Which part of the watch strap is printed?

The design is printed on the outer facing side of the watch strap only. The inner side of the strap is a plain dark grey.

How long is the watch strap?

38/40mm = 20cm long (not including watch face)

42/44mm = 22cm long (not including watch face)

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Which phones are your chargers compatible with?

Our chargers are compatible with any QI charging device.

Which iPads do you make cases for?

Our iPad Cases are compatible with the 2020 iPad Pro Models below

iPad Pro 11 inch 2nd Generation (2020 Model)

iPad Pro 12.9 inch 4th Generation (2020 Model)

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What are the leather products made of?

They are made of printable vegan leather..

Can you tell me more about the stainless steel water bottles?

They are made of insulated steel. They are dishwasher friendly and keep drinks cool or warm for approximately 12 hours .

How protective is the tough case?

The tough case is designed to protect your phone against everyday knocks and drops. However, we wouldn’t recommend dropping your phone from a height.

ORDERING

Can I cancel my order?

Yes you can, if the product hasn't been printed. We print each product to order and products can be printed in as little as two hours after an order has been made so the request to cancel or change needs to be done within 2 hours of an order.

How do you remove items from the cart?

If you have added something to the cart that you no longer require, please adjust the quantity to 0 (zero) and then click the box ‘update cart’ - this will remove the item. .

Oh no! I’ve just accidentally ordered the wrong size case. What shall I do?

Please email us at: info@stringberry.com with the heading: ‘URGENT wrong case ordered’ and we will try and catch your order before it goes to print.

Oh no! I’ve put the wrong / incomplete address on the order. What shall I do?

Please email us at: info@stringberry.com with the heading: ‘URGENT wrong address’’ and we will try and catch your order before it is shipped.

SHIPPING & DELIVERY

Where do you ship to and how much does it cost?

We ship to most countries across the world.

Shipping within the UK - £2.99

Shipping to North America - £4.99

Shipping to ROW starts from £4.99

How long will it take for my products to arrive?

 

Below are our expected delivery times (please note that deliveries may take longer during the holiday periods and where COVID 19 restrictions are in place):

 

UK - 3-7 working days

Australia - 7-14 working days

US and Canada - 7-14 working days

Europe - 7-14 working days

Rest of the world - up to 16 working days

*Working days = Monday to Friday


Can I track my order?

Yes, once your order has been printed and dispatched to the shipping company, you will receive a shipping email which will contain tracking details.

I haven’t received my order, what should I do?

If your order has not arrived within the expected delivery times, please contact customer services at: info@stringberry.com for some assistance.

RETURNS

I have an issue with my order. What should I do?

Please reach out to our customer services team at: info@stringberry.com for some assistance. It would be helpful if you could include photos of the issue (if applicable).

Please do not return / reorder your product without contacting customer services first.

 

SUSTAINABILITY

What steps do you take to be sustainable?

  1. Print on demand to reduce waste
  2. Use materials which can be recycled - products and packaging
  3. Use energy efficient technology and processes
  4. Print locally to final destination in order to reduce carbon footprint
  5. Use non-harmful water based inks

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CONTACT US

  • info@stringberry.com
  • Mo-Fr 9:00 - 16:00
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