Returns & Refunds

We want you to love your Stringberry purchase.

Every Stringberry product is made with care, and we want you to be delighted with your order. If something isn't quite right, our friendly customer support team is here to help.

30-Day Returns

Changed your mind? No problem.

We accept returns of eligible products within 30 days of delivery, including products printed to order using designs from our existing collections.

To arrange a return, please email support@stringberry.com with your order number.

Returned items should be unused, in their original condition and, where reasonably possible, in their original packaging. These conditions do not limit your statutory consumer rights.

Please contact us before sending anything back so we can provide the appropriate return instructions.

Ordered the Wrong Phone Model?

Don't worry — mistakes happen! With so many phone models available, it's easy to select the wrong one.

If you've accidentally ordered a case for the wrong device, please contact us at support@stringberry.com with your order number and the correct phone model.

We'll be happy to review your order and help you find the best solution.

Depending on the circumstances, we may be able to offer a replacement at a reduced cost or another goodwill arrangement.

Where the customer has selected the wrong phone model, applicable return postage, replacement production costs and delivery charges may apply. We'll explain any costs before proceeding.

In some circumstances, particularly for international orders, we may be able to arrange a replacement without requiring the original case to be returned.

If we've supplied a different model from the one ordered, we'll put things right at no additional reasonable cost to you.

Eligible items may also be returned under our 30-day returns policy. Your statutory consumer rights remain unaffected.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or isn't what you ordered, please contact us as soon as possible.

Email support@stringberry.com with your order number and, if possible, a photograph showing the problem.

We'll work with you to put things right, whether that means a repair, replacement or refund, as appropriate under your consumer rights.

Where we've supplied a faulty or incorrect item, you won't be responsible for reasonable return postage costs.

Nothing in this policy affects your statutory consumer rights.

Return Postage

For change-of-mind returns, customers are responsible for return postage unless we agree otherwise or applicable law requires a different arrangement.

If you've selected the wrong phone model and would like a replacement, any applicable return postage, replacement production and delivery charges will be explained before you decide whether to proceed.

If an item is faulty, damaged or incorrectly supplied, we'll arrange an appropriate solution without charging you reasonable return costs.

We recommend using a tracked postal service when returning items.

Refunds

Once a refund is due, we'll issue it to your original payment method within the applicable legal time limits.

Where required by applicable law, refunds will include the original standard delivery charges.

For eligible UK consumer cancellations, we'll refund payments within 14 days of receiving the returned goods or evidence that you've sent them back, whichever is earlier. Where cancellation takes place before goods are delivered, the applicable refund deadline will be observed.

Your bank or payment provider may take additional time to make the funds available.

Your Consumer Rights

This policy is in addition to your statutory consumer rights, which vary depending on your location.

For UK customers purchasing online, statutory cancellation rights may apply from the time an order is placed until 14 days after delivery. Our 30-day returns policy provides an additional return period for eligible products.

Your rights in relation to faulty, damaged or incorrectly supplied goods are not restricted by this policy.

Need a Hand?

We're always happy to help.

Whether you've ordered the wrong model, have a question about your purchase or simply aren't happy with something, please get in touch.

Email: support@stringberry.com

We'll do our best to find a fair and straightforward solution.