Don't worry — mistakes happen! With so many phone models available, it's easy to select the wrong one.

If you've accidentally ordered a case for the wrong device, please contact our customer support team at support@stringberry.com with your order number and the correct phone model.

We'll be happy to review your order and help you find the best solution.

Depending on the circumstances, we may be able to offer a replacement at a reduced cost or another goodwill arrangement.

Where the customer has selected the wrong phone model, any applicable return postage, replacement production costs and delivery charges will be explained before proceeding.

If we've supplied a different model from the one ordered, we'll put things right at no additional reasonable cost to you.

Eligible items may also be returned under our 30-day returns policy. Nothing in this section affects your statutory consumer rights.

We want you to love your Stringberry purchase!

If you change your mind, you can request a return of an eligible product within 30 days of delivery, subject to our Returns & Refunds Policy.

For change-of-mind returns, customers are responsible for return postage unless applicable law requires otherwise.

Please contact us before returning an item so we can provide instructions.

For full details, visit our Returns & Refunds Policy.

We're sorry if something isn't right.

Please email support@stringberry.com with your order number and, if possible, a photograph of the issue.

We'll work with you to arrange an appropriate replacement, repair or refund in accordance with your consumer rights.

If we've supplied the wrong item or model, or your product is faulty, you won't be charged reasonable postage costs to put things right.

Once a refund is due, we'll issue it to your original payment method within the applicable legal time limits.

Your bank or payment provider may take a little longer to make the funds available.