Shopping, Returns & Exchanges
How does Stringberry work?
How does Stringberry work?
We bring together beautiful designs from talented independent artists alongside our own collections to create accessories you'll love.
Simply choose your favourite design, select your device and case type, and we'll print your order especially for you.
What phone models do you make cases for?
What phone models do you make cases for?
We offer cases for a wide selection of popular devices, including Apple iPhone, Samsung Galaxy and Google Pixel.
Available models vary by product, so please check the options on the product page before ordering.
Tip: Not sure which phone you have? You can usually find your model in your phone's Settings.
I made a mistake. Can I exchange my order?
I made a mistake. Can I exchange my order?
We print our products to order. This process starts within 3 hours of placing the order. We can oly cancel orders within this 3-hour window after purchase.
Should you wish to cancel your order, please contact us at support@stringberry.com within 3 hours of making your order.
This doesn't affect your statutory consumer rights. Please see our Returns & Refunds Policy for more information.
I've ordered a case for the wrong phone model. What should I do?
I've ordered a case for the wrong phone model. What should I do?
Don't worry — mistakes happen! With so many phone models available, it's easy to select the wrong one.
If you've accidentally ordered a case for the wrong device, please contact our customer support team at support@stringberry.com with your order number and the correct phone model.
We'll be happy to review your order and help you find the best solution.
Depending on the circumstances, we may be able to offer a replacement at a reduced cost or another goodwill arrangement.
Where the customer has selected the wrong phone model, any applicable return postage, replacement production costs and delivery charges will be explained before proceeding.
If we've supplied a different model from the one ordered, we'll put things right at no additional reasonable cost to you.
Eligible items may also be returned under our 30-day returns policy. Nothing in this section affects your statutory consumer rights.
What is your returns policy?
What is your returns policy?
We want you to love your Stringberry purchase!
If you change your mind, you can request a return of an eligible product within 30 days of delivery, subject to our Returns & Refunds Policy.
For change-of-mind returns, customers are responsible for return postage unless applicable law requires otherwise.
Please contact us before returning an item so we can provide instructions.
For full details, visit our Returns & Refunds Policy.
What if my order arrives damaged, faulty or incorrect?
What if my order arrives damaged, faulty or incorrect?
We're sorry if something isn't right.
Please email support@stringberry.com with your order number and, if possible, a photograph of the issue.
We'll work with you to arrange an appropriate replacement, repair or refund in accordance with your consumer rights.
If we've supplied the wrong item or model, or your product is faulty, you won't be charged reasonable postage costs to put things right.
How long will my refund take?
How long will my refund take?
Once a refund is due, we'll issue it to your original payment method within the applicable legal time limits.
Your bank or payment provider may take a little longer to make the funds available.
Shipping & Customs
How much does delivery cost?
How much does delivery cost?
Shipping costs depend on your location and the items in your order.
You'll see the available delivery options and charges at checkout before you complete your purchase.
Where does my order from Stringberry print and ship from?
Where does my order from Stringberry print and ship from?
In collaboration with our partners we are able to print orders from the same region as the delivery address. With facilities in the UK, US, EU, Australia and South Korea, we'll get these beauties to you no time.
What is the shipping policy?
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Will I get charged customs taxes for my order?
Will I get charged customs taxes for my order?
Customs regulations can vary from country to country. If you live in the UK, US, Canada, EU, Mexico, Japan, Australia & New Zealand your order will not be subject to customs charges as we have internal facilities in those countries. While all reasonable steps are taken to comply with standards some items may be deemed prohibited and seized by the receiving country.
How long will my order take to arrive?
How long will my order take to arrive?
Because every order is printed especially for you, please allow time for production as well as delivery.
Estimated delivery times vary depending on your location and the product ordered. You'll find the available shipping information at checkout.
How can I track my order?
How can I track my order?
Once your order has been dispatched, we'll send you a shipping confirmation email with tracking information where available.
If you're concerned about your delivery, contact our team with your order number and we'll be happy to investigate.
Product Details
What Phone brands do you stock cases for?
What Phone brands do you stock cases for?
We sell cases for the following phone brands: Apple iPhone, Samsung Galaxy and Google Pixel.
Do your cases cover the screen?
Do your cases cover the screen?
The only case that covers the screen of the phone is the Folio wallet case. The rest don't cover the screen of the phone but they have a slightly raised bevel to protect the screen.We also don't provide screen protectors when you order a phone case from us.
Which part of the watch strap is printed on?
Which part of the watch strap is printed on?
The design is printed on the outer facing side of the watch strap only. The inner side of the strap is a plain dark grey.
Which iPads do you make cases for?
Which iPads do you make cases for?
Our iPad Cases are compatible with the 2020 iPad Pro Models below
iPad Pro 11 inch 2nd Generation (2020 Model)
iPad Pro 12.9 inch 4th Generation (2020 Model)