Shopping, Returns & Exchanges
What phone case should I buy?
What phone case should I buy?
If you’re not quite sure which model is right for you, refer to the information on your phone settings. They’re normally located underneath the model type within your phone or tablet settings.
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! However all of our products are made to order. While we wish could, once an order is placed, we are unable to refund the order except in cases where there is damage to the product. There is a 3 hour window after purchase when an order can be cancelled free of charge.
Please get in touch with the customer support team within 3 hours of an order for cancellation.
I made a mistake. Can I exchange my order?
I made a mistake. Can I exchange my order?
We print our products to order. This process starts within 3 hours of placing the order. We can oly cancel orders within this 3-hour window after purchase.
Should you wish to cancel your order, please contact us at support@stringberry.com within 3 hours of making your order.
Shipping & Customs
Where does my order from Stringberry print and ship from?
Where does my order from Stringberry print and ship from?
In collaboration with our partners we are able to print orders from the same region as the delivery address. With facilities in the UK, US, EU, Australia and South Korea, we'll get these beauties to you no time.
What is the shipping policy?
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Will I get charged customs taxes for my order?
Will I get charged customs taxes for my order?
Customs regulations can vary from country to country. If you live in the UK, US, Canada, EU, Mexico, Japan, Australia & New Zealand your order will not be subject to customs charges as we have internal facilities in those countries. While all reasonable steps are taken to comply with standards some items may be deemed prohibited and seized by the receiving country.
Product Details
What Phone brands do you stock cases for?
What Phone brands do you stock cases for?
We sell cases for the following phone brands: Apple iPhone, Samsung Galaxy and Google Pixel.
Do your cases cover the screen?
Do your cases cover the screen?
The only case that covers the screen of the phone is the Folio wallet case. The rest don't cover the screen of the phone but they have a slightly raised bevel to protect the screen.We also don't provide screen protectors when you order a phone case from us.
Which part of the watch strap is printed on?
Which part of the watch strap is printed on?
The design is printed on the outer facing side of the watch strap only. The inner side of the strap is a plain dark grey.
Which iPads do you make cases for?
Which iPads do you make cases for?
Our iPad Cases are compatible with the 2020 iPad Pro Models below
iPad Pro 11 inch 2nd Generation (2020 Model)
iPad Pro 12.9 inch 4th Generation (2020 Model)